We can only do our job if we fully understand your situation and what you need. To do that we take the trouble to explore where you are currently, the issues and organisational set up and help you work out where you want to get to. That means we’ll ask the tough questions – as well as the simple ones. We’ll also challenge assumptions, probe expectations and if we don’t think something will work, we won’t be afraid to say so.
We value the effective communication we have between our clients and ourselves. What clients tell us impresses them is that no matter who they talk to, and often in significant depth, we all have the same understanding.
We work hard to create workable solutions and we’ve worked with many of our clients for a long time, which speaks volumes about the range of solutions we deliver. This takes a huge effort and we’re very proud of the level of service and commitment we provide.
Our business success has come from establishing long-term relationships. Much of our work comes from repeat business and the remainder by recommendation.
Once you’ve established a relationship with us, we are always available to talk and help you think about your challenges. Our aim is to continue to help you be successful.
- This means we stay low-key and let you and your team brand the work.
- It means we won’t tell you what you want to hear – but what you need to know.
- It means we will aim to be as efficient as possible and to transfer skills into your company so that it will sustain without us. We are often invited back – but never to repeat the same piece of work.
We’ve helped out with a very wide range of business challenges, from helping devise new market strategies, facilitating organisational change, leading problem programs out of trouble to implementing a new support strategy. We really enjoy, and do a lot of, executive coaching and in all cases our support is practical and implementable.
We love being a deliberately small consultancy because we can offer consistency and continuity to our clients. We try to make it really easy to do business with us, and as a result have worked with many Government Departments, FTSE100 Companies, large overseas multinationals, small businesses and charities.
Formed in 1989, we’re an established and enthusiastic change consultancy and through our passion for helping others succeed we transform good ideas into business results.